Error message in GovConnect - invalid phone number

Jayne_10085189
Jayne_10085189 Member Posts: 17
edited February 2020 in Accounts Hosted
Hi, After three successful payment lodgements the fourth came up with this message - "The value specified for an item does not match the item type (value = "(08)9485 0725", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:TelephoneMinimalN) Hint: The Pattern constraint failed."
 I have changed the phone number in Reckon to match that in GovConnect.
Any clues?
Thanks, 
Jayne


Comments

  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited February 2020
    Phone number needs to be 0894850725 all else will be knocked back ..
  • Jayne_10085189
    Jayne_10085189 Member Posts: 17
    edited February 2020
    Thanks Debbie, I can't get to edit the profile in GovConnect. Any help on that?
  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited February 2020
    You may need to contact them, do you not go through the Reckon portal, else go to your own company information and change it there, not sure why you need to change it in the GovConnect ?
  • Jayne_10085189
    Jayne_10085189 Member Posts: 17
    edited September 2019
    It has brackets around the (08) in GovConnect
  • Jayne_10085189
    Jayne_10085189 Member Posts: 17
    edited September 2019
    oh, and a space between 5 and 0
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited September 2019
    Hi Jayne,
    You need to make changes to the phone number in Reckon Accounts Hosted, then recreate the pay event file and submit to GovConnect.

    As Debbie has mentioned, you need to remove the special characters like the brackets and also remove any spaces in the phone numbers.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited September 2019
    ahh I was correct, its in the company information ... :)
  • Jayne_10085189
    Jayne_10085189 Member Posts: 17
    edited September 2019
    Can I resubmit the file where the error came up ie the pay event before today's?  I wasn't notified that there was a problem until I submitted today's pay event file
  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited September 2019
    You might have to resubmit them all, open them up in GovConnect and they may now show as errors and YES resubmit them all
  • Jayne_10085189
    Jayne_10085189 Member Posts: 17
    edited September 2019
    Yes, now they are all showing up as errors.
    I've changed the phone number in Reckon, closed and re-opened Reckon and it's still showing the phone number with brackets and spaces in GovConnect. When I try to re-submit all pay events it tells me that "to submit a Full File Replacement report a previous payrun report must have been successfully processed by the ATO". As I am trying to resubmit the very first payrun event, I don't have a successfully processed one.
    Ideas?
  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited September 2019
    Yeah, stop going back to GovConnect unless you are going to upload the file again.

    Do the steps, lodge a new file for each pay run
  • Jayne_10085189
    Jayne_10085189 Member Posts: 17
    edited September 2019
    I can't get past re-lodging the file for the first pay run.  It keeps coming up as error.  I've gone back to scratch and made new files for each pay run, but the message is need to have one processed first or when it did go through it still came back as error.
  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited September 2019
    Did you create a new file to lodge after you amended the phone number ?
  • Jayne_10085189
    Jayne_10085189 Member Posts: 17
    edited September 2019
    Yes
  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited February 2020
    Go to your Company file in Reckon 

    Check that both cells for the Phone number format is correct, one in the payroll Tax Form Information section bottom RH Corner, change the Title to Ms or Mrs etc and the one for the company info including the fax number, all the same format, no indices, no gaps


    Then Reload the STP form and relodge the first one




  • Jayne_10085189
    Jayne_10085189 Member Posts: 17
    edited September 2019
    That worked for 2 of the resubmissions.  Now the error message is 'We were unable to process your submission because we located multiple files to be replaced'  ??
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited September 2019
    Hi Jayne,
    STP is reported on a YTD basis so you don't need to submit ALL the pay events, just the most recent one.

    Please note, that any of the submissions that returned an error have not been processed so ensure that you're not selecting the Full File Replacement option when creating your pay event in Reckon Accounts Hosted as there is nothing to 'replace'. You need to create a new/normal pay event file to submit.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.