Error message in relation to "Submi to the ATO - Business"

Sherry_10157877
Sherry_10157877 Member Posts: 2 ✭
edited July 2020 in Reckon Accounts (Desktop)
I am trying to submit the first STP in Reckon Govconnect STP. After uploading the file and checking all information correct and hit submit all, a message popped up" Submit to the ATO - Business To submit a full file replacement report, a previous payrun report must have been successfully processed by the ATO". The "ok" button is in red. No submission went through. How do I resolve this?

Comments

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Sherry.  When you progress through GovConnect, the first  selection point, when you select UPLOAD, you need to select New Pay Run / Full File Replacement.  On the next screen you must leave all boxes unticked.  It would appear that you are ticking one of the boxes which is giving the impression that you want to replace a file.
    John L G 
  • Sherry_10157877
    Sherry_10157877 Member Posts: 2 ✭
    edited August 2019
    Thank you so much John!

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