Error message of ' the file already exists' when trying print or email invoices, remittances, etc

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Leonie Weragoda
Leonie Weragoda Member Posts: 2 ✭
edited July 2018 in Reckon Accounts (Desktop)
I have installed QuickBooks Premier 2018, and everytime I try to print or email invoices, remittance advices, etc the error message of 'the file already exists' appears

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2018
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    Hi Leonie,

    There's some info in this KnowledgeBase article regarding that error message -

    Warning: The file you specified cannot be opened. The Windows error is: The file exists
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  • Kathleen Thompson
    Kathleen Thompson Member Posts: 8 ✭
    edited July 2018
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    I also have this problem since renewing my licence for 2018
  • Kathleen Thompson
    Kathleen Thompson Member Posts: 8 ✭
    edited July 2018
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    I deleted the QBPRINT.QBP & WPR.INI files as suggested, unfortunately the problem is still present.
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2018
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    sorry it didn't work for you kathleen,

    Did you close Reckon Accounts before deleting the print files?  If you did not, do these steps again.

    If the problem persists, check the ports setting in Devices and Printers - is Reckon Accounts V5 PDF converter assigned to the port RA2018Port? 

    image

     
    If not, follow this article to reset it.

    Otherwise, uninstall and reinstall the PDF converter - a guide is here.


    regards,
    John

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