Error message on STP

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  • Question
  • Updated 2 weeks ago

I have received this error message a couple of times

"You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select ?my nominated software provider? and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID"

When I do as this says all I see is "My nominated software provider" As I am using desktop and not hosted I am unsure what to do.





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Jennifer

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Posted 3 weeks ago

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Rav, Community Manager

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Hi Jennifer,
Can you please follow the process outlined in the articled linked below, it should help you get this sorted -

Single Touch Payroll - AUSkey and Software ID FAQ's
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Rav, Community Manager

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There's also a KnowledgeBase article which might be useful as well -

Registering your software ID to ATO via ATO Access Manager
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megan

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This has also came up on all our pay runs since 1/7/18 not know our software ID had changed. I spoke to the ATO and they haven't received any of my pay runs grrrrr. So now that I have updated my software ID will that update with the ATO or do I have to resubmit all the pay runs? 
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Rav, Community Manager

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Hi Megan,
As Single Touch Payroll is reported on a YTD basis, you will only need to submit your next pay event and ensure that it is successful, there's no need to submit the previous.
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Jennifer

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Thanks for your help. I have now received an email from the ATO to say that they have received my payrun details.
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Rav, Community Manager

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Great to hear!