Error message

Sasha23
Sasha23 Member Posts: 59
edited April 2020 in Accounts Hosted
Error message code 0050368631 when I’m in employee s payroll and Reckon shuts down. Help as I can’t process employees pays Hi guys I posted this about a month ago and was given a link to try by Rav. I had to wait for out IT to run this link and unfortunately the error msg still showed up. I hv just been informed to contact Reckon support what else can we do to clear this error up as o can not edit my employees info etc

Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Marissa

    Not knowing the link is hard, all I can suggest is have you verified and rebuilt the file, then logout & log back in. Are you using chrome browser, clear out all the nasty cookies.

    Failing that then it will be a tech support issue.
  • Sasha23
    Sasha23 Member Posts: 59
    edited February 2020
    Thanks for your reply. Yes we rebuilt the file log out and logged back in but error still there.
    Our IT told me to contact tech support as well. This was link How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)