Error message uploading first STP Payer Company Details.Emailaddress

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Cathy_7327712
Cathy_7327712 Member Posts: 31 ✭
edited September 2019 in Accounts Hosted
Accounts Hosted
Error message when attempting to upload first STP file.
Instance.PayrollEvent.PayerCompanyDetails.EmailAddress is not any of [subschema 0],[subschema 1]
First The email address on the company page is correct.
Second  In ABN register lookup we have an Entity name,  a Business name and a Trading name. The Gov Connect page comes up with our Entity name (our names as we are partnership).
On our Reckon Company information page the Company Name is similar to Business Name on the register (but with a few less characters) and the Legal Name is the same as Trading name on register. 
Our tax return is similar to Entity name, but slightly different. 
What do I need to do to make these compatable? 
What about the email address that is correct?



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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,405 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019
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    Hi Cathy

    1. The email address may have been entered with an extra dot (or something similar) in error.
    Try deleting the email address completely in your Reckon Company File info & saving it first then re-entering it & saving again.

    2. The "Legal Name" in your Reckon file needs to match exactly with the name that comes through from the ABN Register on GovConnect (eg the "Entity Name")


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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