Error msg: "ATO sent the poll response but the service failed to deserialize it."

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  • Updated 23 hours ago
I have received an error saying "ATO sent the poll response but the service failed to deserialize it." on the last STP I uploaded. Do I send a full file replacement or a new payrun for that week??  Would like to know before I upload this weeks payrun.  Please response asap.  Thanks
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Dianne

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Posted 3 days ago

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Kris Williams

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If you upload this pay week you won’t have to worry about that one as the figures will include last week
i had this message once and it never went through it just sat there
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Dianne

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Thanks Kris, I have gone ahead and processed this weeks payrun and ignored the previous one which has "error" against it.  Fingers crossed this is correct.  I did check my own myGov and saw that it had last weeks pay in there, so not really understanding how things are done but trust all is okay.

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Kris Williams

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That’s good. FYI- when a pay run is submitted it reports YTD figures each time, not the actual weekly pay figures