error occured while attempting to reconfigure your new edtion of reckon you must return to the old version and get a new version by mail on

  • 1
  • Problem
  • Updated 3 years ago
i am trying to upgrade to 2016 premier from 2015 premier and have done the download and installation without issue but when i open the 2016 version, and the select which business area i am in, (general business edition) and click finish I get an error saying "an error occured while attempting to reconfigure your new edtion of reckon, you must return to the old version and get a new version by mail on cd? i am sure I get this same bl**y error every yera. is anyone alble to assist? i am currently on hold with the support desk but its telling me the wait will be over 30minutes!
Photo of Steven

Steven

  • 110 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Reckon FAQs

Reckon FAQs, Employee

  • 10,138 Points 10k badge 2x thumb
Hi Steven,

Welcome to the Reckon Community.

You may have a conflict with some other software on your computer.  Please restart your computer in Selective Startup mode and install again.

If the problem persists then follow the guide in the article:  An error occurred while attempting to reconfigure your new edition of Reckon.


regards,
John