Error report when finalising 2018 STP from Hosted 2018 R2

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  • Updated 3 months ago
Have successfully processed one STP entry for our employee, using Hosted 2018 R2. Now I'm trying to finalise the second STP.  Feel as though I have correctly completed the file but when I got to the MyGov to upload the file (using the button "Update a previously completed ATO submission or Finalise Year"), it gives an error to the effect that "Total Gross and Total PAYG exists where not allowed".  Have no idea how to correct that.
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Cheryl Randell

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Posted 3 months ago

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Rav, Community Manager

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Hi Cheryl,
Was the STP pay event marked as 'Final Pay Event' in Reckon Accounts Hosted when the file was created?

Final Pay Event
End of Year Finalisation
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Cheryl Randell

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I believe so, Rav.  Is it possible to go back to Reckon, delete the Payment run and start again using the unscheduled payment run, just in case?