ERROR - Review and Adjust

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  • Problem
  • Updated 4 weeks ago
ABN 99582633086
Reckon version 1.12.3

After 45 Pay Runs all exactly the same the last 4 (weekly pays) have been declined - with a review and adjust comment.  I have had the employee check the record on his MyGov and yes the last 4 payments are not recorded.  I have checked the ATO Business Portal and the last 4 pays have not been recorded.  The year to date Reckon employee record is correct and includes the 4 error pays. From experience, to make any adjustment will make the YTD figures incorrect.  All I need is a successful pay run to have the employee MyGov record agree with the Reckon figures.  Yes the ATO will not have the correct information but from previous replies that does not seem to worry you.
Can you please see why the last 4 pays have been rejected.  There is no error code or other information.
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Timothy E Mylne

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Posted 1 month ago

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Timothy E Mylne

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Rav
Yet another pay rejected.  Only a couple of weeks left to get it fixed before the end of the financial year.
Please take a look at the problem.
Tim
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Nadia

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Go into the error. Click on "Review & Adjust" and it will give you error details. What is the error message?
(Edited)
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Timothy E Mylne

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Thanks Nadia

The message is  .The value specified for an item does not match the item type (value = "60904.0000000001", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/payevntemp:GrossA) Hint: The TotalDigits constraint failed..

The 60904.00 is the employee total gross pay to the 10th June, the date of the last rejection.  
Now I know what the problem is but I cannot fix it.  It is impossible to input .0000000001, I just tried.

This would appear to be a correction necessarily fixed by Reckon. 

Regards
Tim
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Nadia

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I had 11 decimal places ending in the number 1, but mine was superannuation, not gross pay.
I was able to get it back to 2 decimal places, by entering a new pay run with gross pay $0, tax $0, superannuation $-0.00000000001  Other people have found the "minus" wouldn't work so instead they added on $0.00999999999 therefore increasing the superannuation by 1 cent.
It allowed me to enter the 11 decimal places, then when I hit SAVE it only showed 2 decimal places (-0.00) but it let me submit it and stopped giving me errors.
If Gross Pay works the same as Superannuation..
You should be able to enter a new pay run with
Choose dates & employee, then
Gross pay  -0.00000000001, or +0.99999999999(which will effectively increase YTD figure by $1)
Tax $0
Superannuation $0
You might have already tried that with no success, in which case Gross pay might work differently to Superannuation in the STP ap.
Sorry if this was no help.
Hopefully the Reckon people will be more help.
(Edited)
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Timothy E Mylne

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Thanks Nadia, that was very helpful.
It is significant to remember that what the Reckon App reports each pay run is the year to date (YTD) figures so all you need to do is correct the Reckon Employee Payroll Record and the ATO figures should then should come right.
I did as you said and did a pay run with a gross of 0.0999999999 Tax 0 and Super 0.  The ATO rejected the pay but the Reckon Employee Payroll Record now shows 60904.10, i.e. 10 cents more.   I will have to wait until I do the next pay run to see if it has worked.  I will drop 10 cents off the reported gross in the next pay run and all should be good. Hoping!.
Regards
Tim
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Nadia

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When I entered the number with 11 decimal places it submitted correctly. 
Did yours submit correctly or did you get another error? & if you got another error does "Review & Adjust" show the same error details as before or is it a new error message?
(Edited)
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Timothy E Mylne

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Pretty much the same as before.  The ATO rejected the pay run. Maybe as you had said, there could be a difference between gross wages and superannuation.

If Reckon are watching, I definitely think the software needs variation to ensure it meets the ATO requirement - no more than 2 values after the decimal i.e. The fractionDigits constraint failed"

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Nadia

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I'm concerned that this isn't working. Your first error message refers to the Year-to-date amount "60904.0000000001", but your second error message refers to the amount you entered in the payrun "0.0999999999"
When myself and others had 11 decimal places in our error messages it was always the Year-to-date Superannuation figure that was referred to in the error message. It accepted our figure with 11 decimal places (ie -0.00000000001 or +0.00999999999)

This might be a difference between what the STP app or the ATO will accept for "Gross Pay" compared to what it will accept for "Superannuation".

I think the "Reckon" technical people need to look at both your error messages, because even though our "Superannuation" messages were the same as your "Gross Pay" messages the "fix" we used doesn't seem to be working for you.

I don't know if the Reckon Technical people will help based on this, or if you need to start a new conversation which includes your original error message, the payrun you did with $0.0999999999, and the second error message.

Sorry this didn't work.



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Timothy E Mylne

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Thanks for your concern Nadia
My next pay was due next Wednesday but I bought it back to today to test my theory.  I did as I said I would do and reduced the gross by 10 cents.  I got an APPROVED reply within a matter of minutes.  
The Reckon employee Pay Summary agrees with the wages book.
Each pay event details sent to the ATO by Reckon is the year to date figures and not the weekly pay amount.  This is evidenced by each of my 5 rejected pays, (except the 0.0999999999), showed the YTD gross amount correctly except for the addition of the . 0000000001.
I believe all is OK now but I will have the employee check the MyGov amount.
I really appreciate your help and concern. 
Regards
Tim
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Robyn Kelly (Partner), Accredited Partner

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Would definitely recommend employee check their MyGov Income Statement, as you have stated Tim.
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Nadia

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I'm glad your theory worked !

It seems that the "Superannuation" fix is to add or minus enough decimal places to get the Year-to-date figure back to two decimal places, but the "Gross pay" fix is to add or minus enough decimal places to get the year-to-date figure back to a whole number with no decimal places.

After I got it working correctly...I checked the ATO business portal & phoned the ATO to determine whether my "Error" message payruns had gone through. None of them had gone through to the ATO, even though the STP app included the amounts in the employees year-to-date gross pay.

I created new payruns and entered them all again.  So the ATO has the correct amounts for my employee Gross Pay & Tax. I haven't asked my employee to check their "my gov" but I should probably do that too.

However, In the Reckon STP if I click Employee, then Pay Summary the Year-to-date figures are all overstated. I think they include the amounts that were entered in the "Error Payruns".  

The ATO said the ATO has the correct amounts, and I got the impression the Reckon year-to-date figures being wrong isn't a problem for the ATO.  I am still hoping Reckon will fix this though. It would be nice if everything reconciled before 30th June.

Other people have commented that their "error" payruns have gone through to the ATO, so it seems some do and some don't & I guess everybody needs to check with the ATO & their employees.

Hopefully Reckon will provide information regarding whether the "Reckon STP Employee Pay Summary" total figure goes to the ATO or just the individual payruns.

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Robyn Kelly (Partner), Accredited Partner

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Nadia - correct - the Reckon STP Pay Summary does INCLUDE all pays, even if they are errors or declined.  So yes best to know what your correct YTD figures should be and then ask employees to check the YTD on their MyGov Income Statement agrees.

Thanks for clarifying the difference between the super error and the gross pay error.

Agree, let's hope the YTD amounts are easier to clarify moving forward and that the decimal error is corrected for everyone as soon as possible.