Error when saving, printing or emailing invoices

Tania Richards_10004903
Tania Richards_10004903 Member Posts: 5
edited April 2019 in Accounts Hosted
Since late yesterday afternoon whenever I save, print or email a customer invoice it comes up with the error - reckon has encountered a problem & needs to shut down.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited April 2019
    Hi Tania,
    Is this occurring on a specific invoice or all invoices?

    The 'encountered a problem' error message suggests a corrupt element in your data file, so I'd recommend performing a Verify & Rebuild in the first instance if you haven't already. There's more info below on how to do this -
    How to Verify Data and Rebuild Data for a company data file in Accounts Business (Hosted)


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  • Tania Richards_10004903
    Tania Richards_10004903 Member Posts: 5
    edited April 2019
    Hi Rav,  It seems to be fixed now.  Thanks