Error when submitting Single Touch Payroll

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  • Updated 2 months ago
When submitting a Single Touch Payroll I am getting the following error from the ATO. Does anyone know what this means and how to fix it?

Error -
The value specified for an item does not match the item type (value = "-30", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/payevntemp:EmployerContributionsSuperannuationGuaranteeA) Hint: The MinInclusive constraint failed
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Rebecca

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Posted 2 months ago

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Rav, Community Manager

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Hi Rebecca,
That error message shows there is -30 entered in an employees super guarantee field.
Can you please go back to Reckon Accounts Hosted and review this, correct it and then recreate the pay event file and submit it again.
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Rebecca

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how do you fix that.  it is a salary sacrifice item and it worked the pay before?