Error while installing the Reckon Desktop Premier 2018 "Cannot Find the Language Resource File (dblgen9.dll)

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I'm trying to install the above mentioned reckon product but after installing and wanted open reckon to start with my recording, this appeared on my screen . Please advise what to do.
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Liza

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Posted 1 month ago

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Rav, Community Manager

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Hi Liza,
Take a look at the KB article for that error message -

Cannot find the language resource file dblgen9.dll error when opening RAB after a re-install
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Liza

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Hi Rav, 

Thanks for your response. Your first recommendation did not work  though but the second one did.

Liza