Error with the STP mobile app

  • 1
  • Problem
  • Updated 1 week ago


I keep having an error every time I send the payment runs for the last 4 weeks. I have checked in my gov and they have received the payments but in the application it keeps saying there is an error. What should I do to fix the problem?
Photo of Gelia Sio

Gelia Sio

  • 90 Points 75 badge 2x thumb

Posted 2 weeks ago

  • 1
Photo of Joseph Li

Joseph Li

  • 3,452 Points 3k badge 2x thumb
It does not matter as long as STP reporting as be finalised for the year. YTD totals will reset when App rolls into the new financial year. It is not necessary to use decimals in STP reporting.
Photo of Gelia Sio

Gelia Sio

  • 90 Points 75 badge 2x thumb
So I just should leave it as it is with all the error messages on the application?; now I will have to keep checking on my gov to see if it goes throught every time.
Photo of Joseph Li

Joseph Li

  • 3,452 Points 3k badge 2x thumb
Error was caused by one of the YTD total figures.
Photo of Robyn Kelly (Partner)

Robyn Kelly (Partner), Accredited Partner

  • 7,352 Points 5k badge 2x thumb
Hi Gelia
Please check this post and many other posts on this forum for help on this error:
https://community.reckon.com/reckon/topics/stp-error-declined-pay-run
Photo of Gelia Sio

Gelia Sio

  • 90 Points 75 badge 2x thumb
Thank you Josheph and Robyn