error code 1416286570

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Reckon creates this error code when trying to enter GST from broker for overseas import. Called Reckon and they cannot help with more than 4 digit error codes. Problem seems to be when you need to enter GST from supplier when GST is higher than net amount. It is higher because you need to pay broker for GST of import. Reckon online does not like this and crashes. Desktop version accepted without a problem. Now spent 2 hours trying to sort out without any luck.
Photo of Sue

Sue

  • 316 Points 250 badge 2x thumb
  • once again Reckon help cannot help

Posted 5 years ago

  • 1
Photo of Jay Jay

Jay Jay, Employee

  • 978 Points 500 badge 2x thumb


Hi Sue,


Thanks for the post on the community, below is a link to one of our knowledge article page which given details on the steps to record GST for goods imported, please review the article double check, if this is how you are recording the transactions. if it’s not, could you please try the method in the article and see if it works for you.

http://kb.reckon.com.au//issue_view.asp?ID=4951