When processing the bank data - the final step after uploading and selecting the correct account - I receive a warning box "An error occurred while processing your online banking data. Your data was not imported in to Reckon Accounts. Please try importing your data again. If this error persists, contact Reckon Accounts technical support".
I have tried a couple of times now, using two different PC's and two different browsers, but it has not worked. I bank with CBA.
This error in the past has been associated with QIFs created from Westpac accounts only, where the date format was not in the Accounts required format of dd/mm/yyyy. I am not aware of the CBA having this problem - you did download it from NetBank? Or was it from CommBiz or CommSec?
Also, did you view the QIF file in a spreadsheet programme where the date format may have been changed?
As a first step go back to your CBA account and download a fresh file.
Please let me know how it goes or of any other information you come by.
Thanks for your reply.
I have tried a fresh file, and still receive the same error. The file is downloaded from Netbank. It has not been opened with any other programs. (about to try)
I have now just opened the file using Excel to see what format the date is. It is in the format dd/mm/yy, I am not sure if excel changes it when opening or that is how it comes out from Netbank.
Should I ask the question to CBA? They did have an upgrade of Netbank the other week, and I have not downloaded any files for about 6 weeks. So can't tell you if this is an error with the new hosted version or a problem created by Netbank.
We are having the exact same issue. We are also with CBA, downloading through Netbank, same file type.
We are using windows 8 (big mistake) and had the error appear on both explorer and firefox. I have just tried on our windows 7 machine and the same error appears.
Just compared the CBA QIF to the SGB QIF and to the CBA QIF from a month ago, and yes there is a difference - the CBA has inserted a space where once there was none.
Compare these two.
A month ago:
You can see the space between T/T- and the number (underlined in red). This is enough to make the import fail.
The workaround is to open this QIF file in Notepad and delete the space.
Your file will then import.
Will report this to the Developers on Monday who will need to follow up with the Bank.