Error on Login - The Group Policy Client failed the login. Access is denied. Please assist with this error.

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  • Updated 5 years ago
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Error on Login - The Group Policy Client failed the login. Access is denied. Please assist with this error.
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Joanne Sedgman

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Posted 5 years ago

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Joanne Sedgman

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I was sent a link to use in place of my previous link but the problem is still occurring.


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Mirko, Alum

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Hi Joanne, are you a standard or premium service users? If you are Premium please confirm if you are logging in through the Citrix App or from the website. Thanks, Mirko
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Joanne Sedgman

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I am using a standard Hosted, Windows 7 and explorer 11



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Joanne Sedgman

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This problem is still occurring with one of the QB id I am working on. I can sign into other QB id's. Any help would be appreciated.
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Nathan Elcoate, Accredited Partner

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Hi Joanne, if it's only happening for one login, then it might be something you need to call Reckon about as there might be an issue with that login's account in the back end. Have you tried logging in from a different computer, with the same ID, or rebooting your computer at all?
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Joanne Sedgman

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Hi Nathan. Yes I have tried different computer and rebooted computer several times. Still no luck. I did ring Reckon yesterday and I am still waiting for a reply. I will call again this morning when they are open. Thanks.


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Karen Mendoza

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I can't log in either.  I'm getting a run time error.  Please help as I need to pay wages today seeing as I couldn't do it yesterday. Some very unhappy employees....and me!!
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Michael Mchugh

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Greg MacDonald

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I'm still experiencing exactly the same issue as I have been since Sunday at 1 pm when I wasted 4 hours. Then yesterday more time spent. I get it, things like this happen, but we have received no notification, the calls made to support were not responded to. It took more calls to find out. Come on.
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Karen Mendoza

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Michael Mchugh

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I've had a lot of trouble with Reckon Online. I'm considering other options.


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Nathan Elcoate, Accredited Partner

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I guess for general comments you can use this thread specifically... https://community.reckon.com.au/recko...
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Nathan Elcoate, Accredited Partner

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In general the system seems to be up, I have been testing it extensively since 6am and all logon methods and system appear to be working for me anyway. So far have tested in Google Chrome, Internet Explorer 11, and on Android.
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Greg MacDonald

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my
problem is -6000 & -80 errors. I have tried support twice and they have had no luck either.
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Nathan Elcoate, Accredited Partner

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HI Greg, I had this with one client yesterday, we renamed the files, logged out and waited about 10 minutes then logged back in and it was fine. You only need to change the file names by one character, ie, put a full stop at the end of the name or something. You can try this KB article https://community.reckon.com.au/recko...
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Nathan Elcoate, Accredited Partner

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Greg, if you have no luck you can email me your logon detals and passwords to support@axisitconsulting.com.au. I will see if I can try the renaming file technique to get your files going. Usually this is also something that resolves itself after a while but in your case obviously it has not.
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Nathan Elcoate, Accredited Partner

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You can check my credentials at http://www.axisitconsulting.com.au/ou... or on the Reckon Partners website.
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Joanne Sedgman

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Mirko, Alum

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Hey Joanne, have you tried an alternate browser? resetting browser? There could be some cache/cookies that could be directing the browser to an outdated path. Logging into manage my accounts and checking for a hanging connection could also be beneficial. Mirko.
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Joanne Sedgman

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Yes have tried all different options. I spoke to customer service this morning and they had the same screen appear. Still no go.

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