Errors submitting pay runs since 26/5

  • 1
  • Question
  • Updated 1 month ago


Hi, none of my pay runs have gone through since 26/5 & looks like some previous runs with errors have gone through twice. This is really doing my head in! I can’t seem to fix any of it because of this error that keeps happening. I’m the employee & my income statement on mygov is showing higher than what it should be & there is still 3 more pay runs for the financial year. Please help!!
Photo of Maree

Maree

  • 170 Points 100 badge 2x thumb

Posted 1 month ago

  • 1
Photo of Nadia

Nadia

  • 852 Points 500 badge 2x thumb
This worked for me...
You need to get your year-to-date superannuation figure back to TWO decimal places.
To do this you need to decrease employee superannuation by 0.00000000001; (or alternatively you can increase superannuation by 0.00999999999)

If you only have one employee...
Create a pay run, choose your employee and enter the pay run as:
Gross pay $0, PAYG Tax $0, Superannuation $-0.00000000001 (After the decimal point there are 10 zeros & a number 1)
When you hit SAVE, the large decimal will show up with only 2 decimal places.
This should submit correctly, without an error, & your payruns should start working again.
Hope this helps.

If you have more than one employee in the payrun...
I'm not sure whether it matters which employee you allocate the $-0.00000000001 to.
I only had one employee in the payrun.  My employee's superannuation was 86.64.
Before I figured out how to fix it, I kept trying to lodge the payrun details & the error message decimal number kept increasing by $86.64 but still with the 11 decimal places ending in number 1.
If you have more than 1 employee and get a second error message you should be able to work out whether the "error decimal number" is increasing by the amount of "one particular employee's super'n", or if its changing by the amount of "several employee's superannuation added together".
This should help you work out which employee to allocate the $-0.00000000001

Good Luck!
Photo of Maree

Maree

  • 170 Points 100 badge 2x thumb
Thanks Nadia, I did try this from one of the other posts, I’m not sure if I’m not doing it correctly but hasn’t worked for me.
Photo of Nadia

Nadia

  • 852 Points 500 badge 2x thumb
When you entered -0.00000000001, did you get another error message with a different number, still with 11 decimal places? If so what was the new number? Or did it do something else?
Photo of Maree

Maree

  • 170 Points 100 badge 2x thumb
Yes, still 11 decimal places but different number!
Photo of Maree

Maree

  • 170 Points 100 badge 2x thumb
I will keep trying your method & hopefully it will work!
Photo of Maree

Maree

  • 170 Points 100 badge 2x thumb
Photo of Nadia

Nadia

  • 852 Points 500 badge 2x thumb
Your number went from 7161.28000000001 to 7161.28000000012 which means you have added on 0.00000000011.  instead of decreasing by 0.00000000001.  
Maybe your "minus" isn't working.  If your most recent error is 7161.28000000012, you could add 0.00999999988, which will effectively increase your YTD superannuation by 1 cent.
This worked for someone else whose "minus" would not work.
Photo of Maree

Maree

  • 170 Points 100 badge 2x thumb
I will try that, thanks so much!
Photo of Maree

Maree

  • 170 Points 100 badge 2x thumb
The adjustment has gone through! Fingers crossed this has fixed the issue. Thanks again for your help Nadia!
Photo of Nadia

Nadia

  • 622 Points 500 badge 2x thumb
I'm glad that worked.