ETP payment date must be in the same financial year as the Pay/Update Date

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Theresa Waters
Theresa Waters Member Posts: 29 ✭
edited June 2020 in Payroll Premier
Has anyone received the STP Error Message Below? The ATO have told me it is to do with the Payroll Premier Software and I have checked all of our ETP's over the Year and can not see an issue

ETP payment date must be in the same financial year as the Pay/Update Date

As I can not get through to the Help Desk, would love to know how people had gotten around this issue.

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  • ZeroTimeDev ZTD
    ZeroTimeDev ZTD Member Posts: 2 ✭
    edited July 2019
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    Did you ever get an answer for this?

  • Theresa Waters
    Theresa Waters Member Posts: 29 ✭
    edited June 2020
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    Not on here. I had to phone Reckon - about A 2 hour wait to talk to someone and it was because it was picking up a ETP from the first pay of this Financial Year (wasn't showing on the report and the ETP had the correct July 2019 date) - they found this out by going through the JSON File and we had to re-instate employee / delete ETP, do the EOFY STP export again and then re-terminate / enter the ETP
  • ZeroTimeDev ZTD
    ZeroTimeDev ZTD Member Posts: 2 ✭
    edited July 2019
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    ok wow sounds painful, thanks for info.

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