Expired Account.

  • 2
  • Question
  • Updated 4 months ago
  • Answered
I am trying to log into my Hosted account, however it says 'account expired'.  I pay monthly via direct debit and have not missed a payment so am unsure as to why this is the case.  I need to completed my payroll tonight - is there anyway that I can get into my account?
Photo of Fiona M

Fiona M

  • 110 Points 100 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Shirley Ingle

Shirley Ingle, Accredited Partner

  • 2,742 Points 2k badge 2x thumb
Hi Fiona  unfortunately when the program faults like that, the only way to get you started again is to have support fix it. Phone 1300799150 after 9am. You may get Rav to get you started before that if he or someone else at Reckon reads your message.
Photo of Rav

Rav, Community Manager

  • 64,790 Points 50k badge 2x thumb
Hi there Fiona,

Just wanted to check in on this, have you been able to get up and running as yet?
Photo of Fiona M

Fiona M

  • 110 Points 100 badge 2x thumb
Thanks Rav & Shirley,
Just got off the phone & it is all fixed now.  
Photo of JO-ANNE

JO-ANNE

  • 1,942 Points 1k badge 2x thumb
I have got this issue now and Reckon is not available to assist me. Where do I go from here. This is really really poor......I have BAS' to completed. Any suggestions?
Photo of Gary Macilwee

Gary Macilwee

  • 62 Points
Same prob. What's the number to call in nz?
Photo of Rav

Rav, Community Manager

  • 64,790 Points 50k badge 2x thumb
Hi Gary,
The contact number for NZ Reckon Accounts Hosted customer service is 0508 444 999

Contact Us
Photo of Shirley Ingle

Shirley Ingle, Accredited Partner

  • 2,742 Points 2k badge 2x thumb
Hi Jo-Anne  Unfortunately you will have to phone Monday and renew your hosted as there is no Customer Service on the weekend. If you are lodging your BAS through the portal you have until at least next Friday to submit it. I realize you are probably wanting to complete it today. When you do manage to get into your hosted, check the email address as you should have received a reminder a few weeks ago that the subscription was coming up for renewal.
Photo of JO-ANNE

JO-ANNE

  • 1,942 Points 1k badge 2x thumb
Shirley, my subscription does not expire until September and no I did not receive an email
Photo of Rav

Rav, Community Manager

  • 64,698 Points 50k badge 2x thumb
Hi Jo-anne, if that's the case then it certainly doesn't sound right as to why you've received an expired account message. Can you please give us a buzz ASAP this morning so we can take a look at what's going on there?
Photo of JO-ANNE

JO-ANNE

  • 1,942 Points 1k badge 2x thumb
Reckon aligned my licence with my subscription renewal. As simple as that, but so frustrating. This shouldn't have happened.