Expired Hosted account - No Notice??

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Emily Ramaswamy
Emily Ramaswamy Member Posts: 1 ✭
edited August 2019 in Accounts Hosted
I just went to log in to my accounts hosted tonight & it's saying that my account is expired! I didn't receive any notifications that I can see that renewal was due. I'm in a total panic!! Does this mean that all my information is gone??? 

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  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited March 2019
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    Don't panic, just call tomorrow and pay your subscription and you should be good to go.
  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited March 2019
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    Login to members and check your contact details
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited March 2019
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    Hi Emily,
    We'll send out a renewal reminder 30 days before the expiry date of the subscription and a follow up phone call if its getting close to the expiry date.
    Are you the account holder? We might need to check if your contact details are still up to date eg. if you've changed email addresses phone numbers etc.

    Give us a call when you can and we can get this straightened out for you.
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