exporting to excel

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  • Updated 5 months ago
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I am unable to export to excel today - error message of "excel could not open the data file"
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Vivienne Galvin

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Posted 5 months ago

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Rav, Community Manager

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Hi Vivienne,
Which Reckon product are you using? Which operating system?
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Vivienne Galvin

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We use reckon Hosted Premium. Is that what you mean? Everything was working on 24th jan
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Vivienne Galvin

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We are using Windows Version 7 Professional
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Rav, Community Manager

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Thanks for getting back to me Vivienne,

Are you exporting in .XLSX format?
Can you please try exporting in .XLS format and confirm if the export goes ahead for you?
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Rebecca

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I am getting the same error - I exporting in .XLS format.
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Vivienne Galvin

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I was exporting it in the XLS format....but it seems to have miraculously fixed itself this morning. Very frustrating, but all good today

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