Exporting to Excel

  • 1
  • Problem
  • Updated 8 months ago
I am unable to export a file to Excel.  It was working 5 mins ago,but now it is not!  I get an error message saying "Excel could not open the data file".  I am using XLS as the file extension.
Photo of Kendall Cardwell

Kendall Cardwell

  • 70 Points

Posted 8 months ago

  • 1
Photo of Luke

Luke, Technical Support Team Leader

  • 3,962 Points 3k badge 2x thumb
Hi Kendall,

Thanks for your query.

Usually when this occurs, it's due to a faulty Hosted session. Please go to File > Exit. Then Launch Accounts again and try exporting to Excel again.

Hope this helps.