Faiedl to lodge STP

cyna
cyna Member Posts: 7
edited July 2019 in Reckon One
The first lodgement to STP on Reckon one failed, and the software ID reported to ATO already.

After click the 'SENT TO GOVCONNCT STP' button, message 'An error occurred submitting single touch payroll details to the API' popped. Can any one help? Many thanks.

Comments

  • Elissa Smith
    Elissa Smith Member Posts: 5
    edited July 2019
    I have the same error.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Cyna & Elissa,
    This particular error message relates to invalid data in fields within the Reckon One book that need to be corrected. Check out the below -

    BOOK SETTINGS
    - Ensure the legal name is entered correctly and is matching what is in GovConnect
    - ABN is entered
    - Branch number is entered if applicable. Otherwise, leave it BLANK.
    - Enter legal address
    - Ensure the State is selected from the drop-down menu (e.g. do not type Vic instead of selecting Victoria)

    EMPLOYEE RECORDS
    ** General tab **
    - Postal address is entered
    - Ensure the State is selected from the drop-down menu (e.g. do not type Vic instead of selecting Victoria)

    ** Employment tab **
    - An employee number must be entered, and it must be a unique number.
    - No long service date entered
    - No termination date entered

    ** Tax tab **
    - Enter a valid TFN
    - Ensure the State is selected from the drop-down menu (e.g. do not type Vic instead of selecting Victoria)


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Elissa Smith
    Elissa Smith Member Posts: 5
    edited July 2019
    Thank you - problem fixed.