I am doing our first STP processing & when I get through to the GovConnect part of the Reckon Portal and try to upload my STP file, it comes up with an error message saying "Failed to Validate Pay Run Event".
It doesnt give any actual information on why it has failed - so any help would be appreciated!!
I tried adding in a branch number on our ABN (as per another users comments on a similar topic), but this did not help.
We have successfully uploaded pay runs for 2 companies. The solutions were different for each:
An employee record included quote marks in the employee address because they live on a property named "....". Quote marks (" ") are deemed invalid characters. Once removed, we re-created the STP file & successfully uploaded.
Legal name is 125 characters long. The max allowable 59 characters in the Reckon Company Info field . To successfully create and upload an ST file do this:
a. Edit the name in Reckon portal so that it is no longer than the maximum characters. Also need to edit the name in Caps Lock.
b. Copy and paste the edited Reckon portal name into the Reckon Company Info field.
c. Re-create the STP file and upload.
I hope this assists you