Failed to Validate Pay Run Event

  • 1
  • Question
  • Updated 4 months ago
  • Answered
Hi
I am doing our first STP processing & when I get through to the GovConnect part of the Reckon Portal and try to upload my STP file, it comes up with an error message saying "Failed to Validate Pay Run Event".

It doesnt give any actual information on why it has failed - so any help would be appreciated!!

I tried adding in a branch number on our ABN (as per another users comments on a similar topic), but this did not help.
Thanks
Photo of Mark

Mark

  • 130 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Mark

Mark

  • 130 Points 100 badge 2x thumb
Further to my last post - I seem to have the added complication that our company name is longer than the number of characters allowed in Reckon - so its impossible that they will match up with the ABN lookup & GovConnect names! PLEASE HELP!
Photo of Glynis

Glynis

  • 150 Points 100 badge 2x thumb

Hi Mark

Have you received a solution yet?

I have the same problem.  Our legal name is 125 characters long - Reckon Accounts Desktop field length is 58 characters.  No win situation.

Photo of Mark

Mark

  • 130 Points 100 badge 2x thumb
Hi Glynis - no havent heard back as yet. Tried changing a few things and lodge again this morning - but no luck. Hopefully Reckon can come up with a sensible solution ASAP!
Photo of Glynis

Glynis

  • 150 Points 100 badge 2x thumb

Hi Mark

We have successfully uploaded pay runs for 2 companies.  The solutions were different for each:

Company 1

An employee record included quote marks in the employee address because they live on a property named "....".  Quote marks ("  ")  are deemed invalid characters.  Once removed, we re-created the STP file & successfully uploaded.

Company 2

Legal name is 125 characters long.  The max allowable 59 characters in the Reckon Company Info field .  To successfully create and upload an ST file do this:

a. Edit the name in Reckon portal so that it is no longer than the maximum characters.  Also need to edit the name in Caps Lock.

b. Copy and paste the edited Reckon portal name into the Reckon Company Info field.

c. Re-create the STP file and upload.

I hope this assists you

Glynis

Photo of Mark

Mark

  • 130 Points 100 badge 2x thumb
Glynis you are a legend! Thanks for the tip - worked a treat. We had both of those things to contend with. Once changed it all went through fine!
Photo of Vivienne Galvin

Vivienne Galvin

  • 296 Points 250 badge 2x thumb
Thanks so much for this tip Glynis. I removed the "..." from the employee address and all good now. I have spent days on this! Thanks again
Photo of Tanya Radunz

Tanya Radunz

  • 100 Points 100 badge 2x thumb
I had the same error and was informed by Reckon Support that it was because an address we had for an employee had an asterix before and after the name of the farm in their address box and also it didn't like it that we had used brackets around the employee nicknames.

That fixed that error, then we got another error to do with an email address and that was because we had this ; symbol between 2 email address for an employee, so we had to remove one of the email address.

That fixed that error, then we got another error to do with the Company detail or ABN, so we changed the Company Name to uppercase to match what Govconnect had and then we took the 001 out of the box next to the ABN because we only had one company with this ABN and figured that we didn't need it. And low and behold it finally lodged. Yay
Photo of Michelle

Michelle

  • 462 Points 250 badge 2x thumb
OMG!  Thank you so much with the " " in the employee address!   I have been driven crazy for the last hour, and you have fixed it for me!  Thank you again!
Photo of Simon Hutchinson

Simon Hutchinson, Employee

  • 2,502 Points 2k badge 2x thumb
Thanks Glynis :)
Photo of Helen Stewart

Helen Stewart

  • 222 Points 100 badge 2x thumb
can anyone help with error message    failed to validate pay run event.  I processed pays fine last week
Photo of Rav

Rav, Community Manager

  • 87,004 Points 50k badge 2x thumb
Hi Helen, check out 11.) in the FAQs for some info around this -
Single Touch Payroll FAQ's

Essentially, there is an invalid character(s) in the file you uploaded to GovConnect STP and as such the submission is being rejected. The invalid characters need to be corrected before it will go through successfully.
Photo of Lynette Rochester

Lynette Rochester

  • 70 Points
I have checked and double checked all of these and I am still getting Failed to Validate Pay Run Event error??
Photo of Karen

Karen

  • 60 Points
I have also checked and double checked and still keep getting this error.  I have even opened the .json file in notepad and worked through it to see if I could see any problem, looking for irregular info.  I have checked all the employee info as well.  Can someone please suggest anyone to talk to or way to find out what the error may be referring to.  I am trying to upload the file in preparation for next week. 
Photo of Rav

Rav, Community Manager

  • 88,672 Points 50k badge 2x thumb
Hi Karen,
In most cases the cause of the problem can be something very small like a quotation mark or some other invalid character being input where it doesn't belong. If you can't seem to find anything give our technical support team a call and they may be able to verify your JSON file.