Failed to Validate Pay Run Event

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  • Updated 4 months ago
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Hi
I am doing our first STP processing & when I get through to the GovConnect part of the Reckon Portal and try to upload my STP file, it comes up with an error message saying "Failed to Validate Pay Run Event".

It doesnt give any actual information on why it has failed - so any help would be appreciated!!

I tried adding in a branch number on our ABN (as per another users comments on a similar topic), but this did not help.
Thanks
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Mark

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Posted 4 months ago

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Mark

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Further to my last post - I seem to have the added complication that our company name is longer than the number of characters allowed in Reckon - so its impossible that they will match up with the ABN lookup & GovConnect names! PLEASE HELP!
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Glynis

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Hi Mark

Have you received a solution yet?

I have the same problem.  Our legal name is 125 characters long - Reckon Accounts Desktop field length is 58 characters.  No win situation.

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Mark

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Hi Glynis - no havent heard back as yet. Tried changing a few things and lodge again this morning - but no luck. Hopefully Reckon can come up with a sensible solution ASAP!
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Glynis

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Hi Mark

We have successfully uploaded pay runs for 2 companies.  The solutions were different for each:

Company 1

An employee record included quote marks in the employee address because they live on a property named "....".  Quote marks ("  ")  are deemed invalid characters.  Once removed, we re-created the STP file & successfully uploaded.

Company 2

Legal name is 125 characters long.  The max allowable 59 characters in the Reckon Company Info field .  To successfully create and upload an ST file do this:

a. Edit the name in Reckon portal so that it is no longer than the maximum characters.  Also need to edit the name in Caps Lock.

b. Copy and paste the edited Reckon portal name into the Reckon Company Info field.

c. Re-create the STP file and upload.

I hope this assists you

Glynis

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Mark

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Glynis you are a legend! Thanks for the tip - worked a treat. We had both of those things to contend with. Once changed it all went through fine!
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Vivienne Galvin

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Thanks so much for this tip Glynis. I removed the "..." from the employee address and all good now. I have spent days on this! Thanks again
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Tanya Radunz

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I had the same error and was informed by Reckon Support that it was because an address we had for an employee had an asterix before and after the name of the farm in their address box and also it didn't like it that we had used brackets around the employee nicknames.

That fixed that error, then we got another error to do with an email address and that was because we had this ; symbol between 2 email address for an employee, so we had to remove one of the email address.

That fixed that error, then we got another error to do with the Company detail or ABN, so we changed the Company Name to uppercase to match what Govconnect had and then we took the 001 out of the box next to the ABN because we only had one company with this ABN and figured that we didn't need it. And low and behold it finally lodged. Yay
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Simon Hutchinson, Employee

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Thanks Glynis :)
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Helen Stewart

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can anyone help with error message    failed to validate pay run event.  I processed pays fine last week
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Rav, Community Manager

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Hi Helen, check out 11.) in the FAQs for some info around this -
Single Touch Payroll FAQ's

Essentially, there is an invalid character(s) in the file you uploaded to GovConnect STP and as such the submission is being rejected. The invalid characters need to be corrected before it will go through successfully.