So I have several Reckon users. Some are running it off their laptops, while on the Company network to access to the company file.
Some are on Terminal Services users on a Windows 2012r2 Server.
On a set of four laptops, I enter in the exact same user login details. On machines 1, 2 and 3 it tells me the username or password is incorrect. On the fourth, it logs in successfully. I did this 9 or ten times, and had actual user do it a few more times with the same result.
So I switch to a different Reckon user account and try to login. Machines 1, 2 and 3 all tell me the username and password is wrong. But machine 4 accepts it.
So I switch to yet another Reckon account. Same result.
It's frustrating for the users, and very strange. It's only happening to the installs of Reckon on the actual machines. It does not happen via terminal services.
Some are on Terminal Services users on a Windows 2012r2 Server.
On a set of four laptops, I enter in the exact same user login details. On machines 1, 2 and 3 it tells me the username or password is incorrect. On the fourth, it logs in successfully. I did this 9 or ten times, and had actual user do it a few more times with the same result.
So I switch to a different Reckon user account and try to login. Machines 1, 2 and 3 all tell me the username and password is wrong. But machine 4 accepts it.
So I switch to yet another Reckon account. Same result.
It's frustrating for the users, and very strange. It's only happening to the installs of Reckon on the actual machines. It does not happen via terminal services.
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164 Points
Posted 2 weeks ago
Rav, Community Manager
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64,528 Points
