File: Save as PDF not working
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Chris Dowling
Member Posts: 1 ✭
I had this working a week or so ago.
Now when i click save as pdf i get this error (attached Image)
i check event view and have this error:
Faulting application name: splwow64.exe, version: 6.3.9600.16384, time stamp: 0x5215f01dFaulting module name: acpdf400.dll, version: 0.3.0.4007, time stamp: 0x4a3b0910
Exception code: 0xc0000005
Fault offset: 0x0000000000063691
Faulting process ID: 0x1d8
Faulting application start time: 0x01cfe21f5ec187a0
Faulting application path: C:\WINDOWS\splwow64.exe
Faulting module path: C:\WINDOWS\system32\spool\DRIVERS\x64\3\acpdf400.dll
Report ID: a7f5649c-4e12-11e4-becb-bc5ff4475dc3
Faulting package full name:
Faulting package-relative application ID:
ive tried heaps of pdf repairs from quickbooks, ive tried repairing quickbooks, ive tried uninstalling all printers and removing them. none of this works.
i can print invoices but not save as pdf.
i can however use word and save as pdf in that.
ive had enough of quickbooks, its never ran properly always have issues. def would never recommend to anyone or pay $1000 for rubbish software like this again.
i have invoices to bill and cant do so due to this issue,
Now when i click save as pdf i get this error (attached Image)
i check event view and have this error:
Faulting application name: splwow64.exe, version: 6.3.9600.16384, time stamp: 0x5215f01dFaulting module name: acpdf400.dll, version: 0.3.0.4007, time stamp: 0x4a3b0910
Exception code: 0xc0000005
Fault offset: 0x0000000000063691
Faulting process ID: 0x1d8
Faulting application start time: 0x01cfe21f5ec187a0
Faulting application path: C:\WINDOWS\splwow64.exe
Faulting module path: C:\WINDOWS\system32\spool\DRIVERS\x64\3\acpdf400.dll
Report ID: a7f5649c-4e12-11e4-becb-bc5ff4475dc3
Faulting package full name:
Faulting package-relative application ID:
ive tried heaps of pdf repairs from quickbooks, ive tried repairing quickbooks, ive tried uninstalling all printers and removing them. none of this works.
i can print invoices but not save as pdf.
i can however use word and save as pdf in that.
ive had enough of quickbooks, its never ran properly always have issues. def would never recommend to anyone or pay $1000 for rubbish software like this again.
i have invoices to bill and cant do so due to this issue,
0
Comments
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Hi Chris,
Have you tried looking on the knowledge browser? Specifically http://kb.reckon.com.au/issue_view.asp?ID=4282
If you would like a remote appointment where I can login and help you through this please feel free to email me directly.
Kind regards,
Sally McIntosh (sally@samsolutions.com.au)
1
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