I have recently replaced my old laptop with a new one running Windows 10. I can no longer upload files to import a bank statement into Hosted when using Internet Explorer 11. The file upload begins and I then get an "Upload Failed" message.
When using Fire Fox the file uploads normally.
Any help would be greatly appreciated as I prefer using Internet Explorer as my default browser.
Sorry for the issue you are having.
There is no issue on printing from Chrome though. You should be able to print it fine. If you are having an issue then possible it could be due to the Pop-up being blocked, from chrome.
Can you please follow this instruction http://kb.reckon.com.au/issue_view.asp?ID=5676 and let me know if you have any further issues.
Actually Daniel and Sarah,
Dev has just come back to me and the issue has been identified.
It appears the for some reason, IE is not recognising our Hosted's URL as trusted and therefore was failing to upload any files.
Could you please add the hosted to the trusted sites from IE settings as below instructions?
- Login to the hosted.
- Go to the Tools icon on the top right corner.
- Select Internet Options.
- Go to Security Tab
- Select Trusted sited (green Tick icon) as shown below
- Click on Sites. The Hosted URL will be automatically populated there. If not add it.
- And Add
This will add the hosted URL to the trusted zone. Now log off from the Hosted and restart the internet explorer and try again.
Please let me know how it goes. I have tested it on my end and is working correctly.Shisir