find lost reckon files

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  • Updated 5 months ago
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My partner uses Reckon Accounts 2013 for household budget and has done so for a number of years. When she opened the program a couple of days ago, she was presented with an option to start as a new user or continue, however when she clicked to the continue option, the latest files could not be located and the most recent file we seem to be able to find is from March this year. Has anyone else experienced this and if so, any idea's on how to find the missing files?
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Philip Knowles

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Posted 1 year ago

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Shane, Employee

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Hi Philip,

The current file will have still be there, unless it was deleted, or overwritten with an older backup.  You can search for all the reckon files by going to File > Find Reckon Accounts Files > All data files > Find.

Wait for the search to finish, and then go through the list until you find the right one, and open it.  I recommend to backup your data on a regular basis and store the backup in a location you can easily find it, and also on a USB stick.  That way no matter what happens you at least have a backup to restore.

Regards,
Shane.
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Daniel

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I have this problem and have used the 'Find' command with no success. I used the data file a few days ago but now I can't find it. I have a Memory stick with a slightly older version on it but for some unknown reason it has become a PDF file. Can I revert it to a Reckon file?
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John G, Information Support Analyst

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Hello Daniel,

Sorry to hear you have this issue

Firstly, when you open Reckon Accounts Personal and click on File, do you see a list of previously opened files?  Is the one you need there?

Secondly, using File Explorer, search your PC for *.QDF files.  Examine the list of the location of these files and check the dates for the latest created file.  Open this file from File >  Open.

Its unlikely that a backup file would change its extension.  Only reasons are a similar named pdf file was copied to your backup drive; the file extension was changed by a user; or you have a virus on the PC.  Make a copy of the file and then change the file extension to RKN if you used the compressed option, or to QDF is you made an ordinary backup (but be careful not to overwrite existing files of the same name).   Does it restore?


regards,
John.
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Daniel

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Thank you John. With your help I managed to get it sorted