First payrun not submitting

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  • Updated 2 weeks ago
Using Reckon STP andriod app (dowloaded june 25). First payrun not submitting...continue to declaration and it greyed out. I have ticked on ATO notified a number of times. I did create draft payrun prior to ATO notified, have edited payrun since but can not declare.
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sportnews

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Posted 2 months ago

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Rav, Community Manager

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Hi Sportnews
Can you please check if you have completed all the fields in the 'Company' section of the app? If not, please enter the relevant info in there. The same thing with fields in the employee profiles eg. email address, phone number, address etc.
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Rav, Community Manager

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Hi Sportnews,
Is it just this one employee that you can't edit? Is there anything more to the errro message that you see when you attempt to edit them? What field is missing for this employee?
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sportnews

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I can submit pay run now. I had selected all employees for the pay run but one actually did not work that week so had zeros and would not submit when I removed employee from run was able to process.
I still have problems with one employee that I can not edit even though I used them in the pay run see images...I created him again and I can edit but the original entry is what has been submitted with pay run so need to fix error and delete duplicate entry.

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sportnews

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Just checked status of pay runs and all declined by ato. This is proving quite difficult.
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sportnews

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can a get a solution for this please I have not been able to submit anything. They are all in errors and I can not edit or do anything with them. Can I delete an employee and re-add. If this can not be fixed may have to uninstall and try something else. 
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Rav, Community Manager

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Apologies for not getting back to you sooner on this sportnews.
What is the error message you've received from the ATO for the submissions you sent through?
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Rebecca Binney

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I have a similar problem. This is my second payrun (the first submitted no problems). When proceeding to the declaration it I am being asked to declare this is the final payrun for this financial year but it is not. The submit to payrun button is also greyed out.
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Rav, Community Manager

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Hi Rebecca,
You need to ensure that you have entered the Submitter Name and Submission date for the submit button to become available.