Fishbowl and Reckon Accounts 2018 - scheduled integration not working since upgrade.

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  • Updated 4 months ago
Since upgrading to Reckon Accounts 2018, our Integration with Fishbowl does not export automatically. The "Connection Failed Unable to find the specified Reckon Accounts/QuickBooks file:  QuickBooks error: If the Reckon Accounts company data file is not open, a call to the "BeginSession" method must include the name of the data file."  We can manually re-connect and then the export works, however, the scheduled export always Fails with this error message.  So far, Fishbowl support don't know why.  Please help, thanks!
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Fleur

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Posted 4 months ago

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Jason Hollis, Head of Product

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Hi Fleur,

Nothing has changed in the 2018 version of Reckon Accounts in terms of integrations. We have also had no other reports from any integration partners for Reckon Accounts desktop.

Please have Fishbowl contact us directly to assist.

nb. Fishbowl has lots of Reckon Accounts users in Australia. I would suggest if they aren't seeing this at other sites then the issue is more likely your local environment, and it does in fact sound like it's permission based.  For example, if special permissions we added to the last version to allow Fishbowl to sync automatically to Reckon Accounts, then these would need to be added again.