Font size on screen

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  • Problem
  • Updated 1 month ago
  • Not a Problem
Something has just happened to the size of the font on my screen. It was fine, but then seemed to decrease and become blurry for no apparent reason. I have tried using Ctrl and the mouse wheel to change the size as you would normally, but this does not change anything. If I go into a different window in my browser, I can zoom in and out with no issues. Is there a way to fix this, because it is going to give me a headache before long!
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Jess Rice

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Posted 5 months ago

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Shane, Employee

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Hi Jess,

You will need make adjustments to your display settings to find the right balance for you and your display.  This will be different for everone so its just a matter of trial and error until you get it right.

Regards,
Shane
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Jess Rice

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Thanks Shane, but how do I do this? It is not a setting on my computer, because EVERYTHING ELSE has stayed the same as it was. And Reckon was perfectly fine until mid-way through Tuesday morning. It was fine when I logged in on Tuesday morning, and then it changed for no apparent reason.
Thanks,
Jess
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Geoff

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Any answer to this Reckon? The exact same thing has just happened to me. Working in hosted and all of a sudden everything has reduced in size and is blurry and out of focus. It is not a screen issue it is an issue with hosted, everything else is fine and when i move the hosted window to a different monitor its the same issue.
Geoff
(Edited)
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Jess Rice

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Hi Geoff, if it helps, I managed to fix mine... When it is on the black page that has the little window saying 'connecting to Reckon', I held down Ctrl and moved my mouse wheel up. You kind of have to be a bit quick, depending in how long it takes your computer to connect. I was shocked when it worked. It increased the font on that screen and then increased it in the actual program as well. Glad I found this solution, because I think Reckon have put it in the 'too hard' basket.
(Edited)
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Shane, Employee

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Hi Jess and Geoff, this is actually your browser % size that caused this.  You can also adjust this through the browsers menu.  For example in Chrome you change it like below:


And with IE:


And Firefox:


Sorry Jess I didn't think of this at the time.  But I will keep this in mind in future if I come across it again.

Thanks for sharing your solution with us, we really appreciate it.

Regards,
Shane.
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Barb Allen-Guthrie

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That is fine for the browsers but the font size in Reckon accounts window is still small for me, that did nothing?