Foreign Currency Debtor

Tina Williamson
Tina Williamson Member Posts: 11
edited August 2016 in Accounts Hosted
When I receipt a payment received from a foreign currency customer I am being left with an outstanding balance on the customer invoice and an unallocated balance on the receipt. I was advised by a consultant at the Reckon Support Centre to change the exchange rate on both the invoice and the receipt to 1. I didn't believe this to be correct but did as advised and now have a significant discrepancy in our USD Bank Account. I have created a new customer, a new invoice and a new receipt to ensure that one of these hadn't been corrupted somehow, but the problems persists.
Has anyone ever experienced anything similar that could possibly give me a lead?

Comments

  • Alex Tan
    Alex Tan Member Posts: 83
    edited February 2016
    Hi Tina,

    Your type of enquiry (how to use the software) is best suited for a Reckon Accredited Partner to answer as Technical Support mainly deal with software malfunctions. While your software is still functioning (but not to your expectation) we cannot class this as technical support but more or less classed as learning requirement. Nevertheless we can still assist (to a minor degree) on how to use the software which in your case - happens to be about the multi-currency side of our software.

    Now that we know what we are dealing with, here is some help you can get.
    • While you are inside the software please try pressing the "F1" button to bring up the help menu and search for the keyword "multicurrency" - this will provide you with a wealth of information to read in regards to using this feature and what accounts/suppliers/customers to create.
    • This guide will provide a more in-depth guide on reporting multi-currencies inside Reckon: http://kb.reckon.com.au/issue_view.asp?ID=3895
    Here is a snippet taken from our F1 help menu in the software.
    image

    Reckon Accredited Partners can also be found here: https://partnersearch.reckon.com/

    Hope this helps,
    Alex