Fortnightly pay not adding together to allow super to be calculated

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  • Question
  • Updated 9 months ago
I have ReckonOne Payroll lite. I am paying fortnightly. I have some employees that over the 2 pay runs (1-15 and 16-31Dec) have earned more than $450 but the super is not calculating. If they earn over $450 within a fortnight it calculates but not over the month ie two payruns.
I have checked that in the employee set up they pay frequency is set to fortnightly.

Any ideas anyone? Does it might matter that my payruns are "unscheduled"? 

Thanks
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Jo Armstrong

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Posted 9 months ago

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Umesh Kumar Kukreja, Employee

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Hi Jo,

Thank you for contacting Reckon Community.

We really apologise for the inconvenience caused to you.

We really apologise for the inconvenience caused to you.

Please click on the below mentioned link and hope it work for you.

http://kb.reckon.com.au/issue_view.asp?ID=5556

 

Regards,

Umesh
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Jo Armstrong

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Thanks Umesh but that doesn't help. Super is calculating but just not over the month of 2 fortnightly payruns.
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Jo Armstrong

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Thanks Umesh but that doesn't help. Super is calculating but just not over the month of 2 fortnightly payruns.
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Jo Armstrong

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This link has been sent to me before when super is not calculating at all. This is not my issue as it is calculating just not over 2 fortnightly pay runs.