freezing when emailing invoices

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  • Question
  • Updated 3 years ago
  • Answered
when I go to email the invoice it says reckon is not responding, sometime the window appears for me to send it and I send it but it never reaches its destination any help please  using business range 2015 and outlook 2010 this only happened about two weeks ago 
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pamela Hamilton

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Posted 3 years ago

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Kevin Russell, Accredited Partner

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What version of Outlook do you use?
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pamela Hamilton

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Outlook 2010 the thing is it a had all been working for two odd years then about 2 weeks ago it stoped sending the emails. thanks 
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Kevin Russell, Accredited Partner

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Have you had any recent Windows updates?
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pamela Hamilton

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Not that I can think of they would be  done  automatically. thanks
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pamela Hamilton

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Hi Kevin will I uninstall each one dated 18/4/2017 individually, and how will I know i  future not to to the updates Thanks Pam
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pamela Hamilton

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Hi Kevin I used system restore Kevin but it would not do it  said unsuccessful, so I uninstalled all but one of the updates 18/4/2017 one would not uninstall, but thank you has fixed the problem, I now have said to let me know what updates are to be downloaded, Many Thanks Pam 
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Kevin Russell, Accredited Partner

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Pamela my sincerest delight to be of assistance. I do this every day. This is why I always ask which updates to install.
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pamela Hamilton

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Thanks Kevin very hit a miss with me, but I take it that I  do not upload any updates for Outlook 2010 Thanks  Pam 
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Kevin Russell, Accredited Partner

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ALWAYS install Office updates
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John G, Information Support Analyst

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Hi Pamela,

Welcome to the Reckon Community.

KB4821 may be of assistance.


regards,
John