FREQUENTLY ASKED QUESTIONS: Reckon sells Accountants Group to MYOB

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  • Updated 5 months ago
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FREQUENTLY ASKED QUESTIONS: Reckon sells Accountants Group to MYOB


WHAT IS CHANGING?
There are no changes to Reckon customers who use the long-standing business solutions such as Reckon Accounts, Reckon One, Reckon Hosted, Reckon Personal, Reckon POS or Reckon Loans.

The Reckon Business Group that develops and supports Reckon One, Reckon Accounts Hosted, Reckon Desktop products, Reckon Loans, will operate as usual.

MYOB have acquired the assets to a separate group within Reckon, that specialises in Accounting Practice Management which includes the Reckon APS, Reckon Elite, and Reckon Docs suite of products. This means MYOB will be the new owner and will directly manage future development and enhancements.
With this change, Reckon will now be able to focus purely on our Partners and SME market with our current solutions and exciting new solutions coming in the New Year. More detail to come!

WILL MY PRODUCT CONTINUE TO BE UPDATED?
Yes your product will continue to be developed and updated by the same development team currently working on it. All compliance updates and or additional features will continue to be worked on and delivered to you.

HOW WILL PRODUCT SUPPORT BE IMPACTED?
There are no changes to product support. You should continue to contact our Reckon Technical Support team for support or reach out to us via the Reckon Community.

DO I NEED TO DO ANYTHING DIFFERENT?
No, the Reckon team will continue to support you as a valued customer where Reckon products such as Reckon One, Hosted, Reckon Desktop, Reckon Loans are concerned.

WHO DO I CONTACT FOR SERVICE AND PURCHASES?
The Reckon customer service team, as always, is here to support you. There is no change in this process as the Reckon Business division will continue to operate as usual.

WHO DO I CONTACT FOR QUESTIONS ABOUT MY SHARES?
If you’re a shareholder and have questions relating to shares, please contact Reckons Head Office on +61 2 9577 5000.


If you have any further questions, please contact the Reckon Support team on 1800 RECKON (Toll free 1800 732 566), email at customerservice@reckon.com.au or post a comment below
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Rav, Community Manager

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Posted 7 months ago

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John Walker

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Worst news ever. Sure it looks rosey now, but wait a few years. MYOB have screwed every other software they have bought out. Sadly, I expect they will screw Reckon as well in time. Such a shame, it was the best alternative to MYOB, soon it will be merged, and wiped out for some MYOB garbage.
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Carol

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Beginning of the end!!
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david klumpp

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Very nervous about this "little news item" which I just noticed. I been using, and  on relying on Quicken/Reckon Personal Plus for my personal financial records, investments, management and tax going back to 1980's! So I do hope the comments above are unwarranted?! 
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Rav, Community Manager

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Hi David,
Rest assured, there is no change at all for the Reckon Personal range.
Reckon Personal falls within the Business Group and as such is not part of the Accountant's Group which is the division sold to MYOB.

WHAT IS CHANGING?
There are no changes to Reckon customers who use the long-standing business solutions such as Reckon Accounts, Reckon One, Reckon Hosted, Reckon Personal, Reckon POS or Reckon Loans.
The Reckon Business Group that develops and supports Reckon One, Reckon Accounts Hosted, Reckon Desktop products, Reckon Loans, will operate as usual.
MYOB have acquired the assets to a separate group within Reckon, that specialises in Accounting Practice Management which includes the Reckon APS, Reckon Elite, and Reckon Docs suite of products. This means MYOB will be the new owner and will directly manage future development and enhancements.
With this change, Reckon will now be able to focus purely on our Partners and SME market with our current solutions and exciting new solutions coming in the New Year.
Hope that helps to clarify, but if you have any further questions around this, please let us know.

Cheers
Rav
(Edited)
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david klumpp

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Many thanks for your prompt clarification Rav.
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John Poynton

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So what 'enhancements' have you been able to achieve  in the 2 months since divesting  your 'Accountants Group'?
As a Small Business I find Reckon to be totally client dis-orientated!!
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Rav, Community Manager

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Very sorry to hear you feel that way John. 

In regard to the Accountant's Group sale, this is still in process at the moment, however to answer your question from what I can recall on the spot, since this announcement we've had our 38th release of Reckon One for our Australian, New Zealand & UK iterations, several hotfixes, update to the Reckon One mobile app to incorporate Single Sign On (SSO), an environment update to Reckon Accounts Hosted (NZ) which not only improves performance but also introduces streamlined workflow processes for printing, removal of the clipboard and other performance improvements. There's certainly more to come as we've got a lot more in the pipeline.

If there are any concerns that you need help with, feel free to get in touch.

Cheers
Rav