Gateway

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  • Updated 4 weeks ago
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What does this mean "Gateway user name is missing" when using Reckon Hosted, and how do I resolve it
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Sue Botha

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Sue,
Can you let me know where you're encountering that message?

Are you trying to login or are you performing tasks/actions within your file when you receive it?

Are you able to post a screenshot of the message as well please
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Sue Botha

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Trying to perform tasks but I can't because of this msg, also and "Failed authentication user token" In fact I haven't been able to work in Reckon this week at all.  It is exceptionally slow in responding to anything. I'm not at home right now so can't take a screenshot. 
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JO-ANNE

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Is there an issue with Reckon Hosted again. I am building an accounts payable report and it has taken over 5 minutes and still going

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