Gateway
Angela Milani
Member Posts: 16 ✭
New to Reckon Hosted for 2 days. Can't get in. Can't run my business. Message says 'Gateway: User name is missing'. Have cleared the browser. Any advice welcome.
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Comments
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Hi Angela,
Where is this message appearing? When you select the green 'Launch Accounts 2018 R2' button or somewhere else ie. logging into the Hosted service itself?
If you can, could you post a screenshot of that error message? (use the camera icon in the forum reply window to upload an image)ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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It's before logging in.0
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Hi Angela,
Which URL are you using to access the Hosted service?
Please ensure you are using https://hosted.reckon.com only to access the Hosted login page and then login with your Hosted credentials and launch a session. Please do not use any other URL to initiate a Hosted session.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I spoke to a technician. The shortcut wouldn't work so I deleted it. Now I can get in through
hosted.reckon.com
I will see how it goes tomorrow. Thanks.
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