gateway session continually disconnecting

Joe Brothers
Joe Brothers Member Posts: 2
edited September 2019 in Accounts Hosted
Every few minutes I get the message gateway session closed.  Needless to say its very frustrating.  We are using a wifi network and I have checked the speeds with above average results. Can anyone help?

Comments

  • Jay Jay
    Jay Jay Alumni Posts: 55
    edited December 2017
    Hi Joe, 
    Welcome to Reckon Community. 
    If this drop out happened all the sudden, this could mean a near by WIFI network is using the same channel, you can try to switch your WIFI to another channel and see if this helps. 
    Or you can consider to connect via a physical network cable connection and verify if this is a WIFI issue or a general internet service issue. 
  • Shakir
    Shakir Alumni Posts: 54
    edited January 2018
    Hi Bill, thanks for reaching out to us.

    Apologies for inconvenience caused.

    Please confirm if you have tried deleting browsing histories/temp files, resetting the browser or with different browsers?

    Please confirm the type (Wireless) of internet connection and have you tried in a different network?

    Request you to call tech support(1-300-799150) if above things have been tried so that we can troubleshoot/escalate further for quick resolution.


    Regards
    Shakir