Hosted Time outs?

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  • Updated 5 years ago
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Over the last few days I  have been get kicked off the system in a middle of entering data, then have to logout of remote session a few times until it works  then only to discover I  have lost all data that has been entered.

Is going to continue happening?
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CS

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Posted 5 years ago

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Alexa Gutenberger

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Same here, extremely annoying!!!
i have been logged in to my clients file for all day today, even with no activity, had lunch . 30 mins , i was still logged in , no issues. but 2 days , yes was a issue , not today , its like before ,all good.
using firefox.
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Mirko, Alum

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Hi Michelle, the timeout is set for 2 hours. If it is timing out earlier, please try to use an alternate browser, or contact tech support for one-to-one assistance. - Mirko
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Ajchariya Sudharm

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Hi Mirko,
I got the worse problem than Michelle.  I did not even had chance to process anything at all.  I got kick out every click I made.  I need refund for the whole month as I could not do anything at all!!!
This reply was created from a merged topic originally titled
Timed out.


I thought that we were logged out after 2 hours of no activity but I am getting logged out even after just making a cup tea. Not good enough!
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Steve

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This reply was created from a merged topic originally titled
LOGGED OUT.


JUST WHEN I THOUGHT ALL WAS GOOD JUST BEEN LOGGED OUT DUE TO INACTIVITY 3 TIMES IN TEN MINUTES WHILE I WAS LOGGING INVOICES ?? AHHHHHHH!!
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Amelia Axford

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This reply was created from a merged topic originally titled
login timing out.


I was logged out due to inactivity (I have been working solidly in QB all morning so I am not sure why this happened anyway) and now I can't log back in (this is for hosted.reckon.com) - it just keeps timing out...
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Leonie

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 You are not alone. In the old version it only logged out when I closed the program every day. I too am now being logged out in a very short space of time, yesterday in between invoices!! Anyway just changed to chrome, so see how that goes.
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Rod Clark

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Yep - it's been happening to me as well start entering - get a short phone call 1-2 mins - logged out and have to log in again

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