gob smacked -Frustrated installation

So April I updated to Reckon 2013 to update my share prices in SMSF and personal accounts... July Im told this service is ending
September I purchase 2015
Today I have ... run installation . Installer unzips(5mins); installer informs me there is a previous version installed
remove and run installer
Installer unzips (5mins); Installer proceeds and begins to run program(7mins) program stops and tells me the program is corrupt (not my data)

Try again... oops didnt uninstall
Try again same error
download new installation exe
try again didnt uninstall
try again - fail
uninstall
re-install (without HUBB or converter)...installation is hanging on blue progress bar at around 80%

All this when I would expect to be still using quite happily the software purchased in April, less than 6 months ago!!

Michael Artz

136 Points
ANGRY

Posted 5 years ago

5 years ago

Robyn Kelly (Partner), Accredited Partner

5,062 Points

Hi Michael

Try these two KB's:

http://kb.reckon.com.au/issue_view.asp?ID=2747
http://kb.reckon.com.au/issue_view.asp?ID=4333

Regards, Robyn Kelly

Comment

5 years ago

Michael Artz

136 Points

thanks found these, followed still no joy

I wish there were an alternative company offering something similar...oh wait!

Comment

5 years ago

Robyn Kelly (Partner), Accredited Partner

5,062 Points

Did you do a clean uninstall & then restart in safe mode? Of course make sure you have at least one backup of your data first. Then do a clean uninstall, meaning deleting anything (folders etc) to do with Quicken, Reckon, Intuit on your computer, emptying the recycle bin & restarting in safe mode to re-install?
Just trying to help
Regards, Robyn Kelly