Google authenticator for STP

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Hi,

I have had to do a factory reset for my phone and had to re-download the authenticator app for STP. It is asking for the QR code when i first set it up. How do i get another copy of that so i can upload my STP again?
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Sian Ward

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Posted 1 month ago

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Rav, Community Manager

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Hi Sian,

In normal cases, you can revoke MFA from your account yourself via your Reckon Portal account settings but it requires that you have the original app that you used to authenticate initially. Unfortunately, as you've deleted the app/reset your phone, this won't apply.

If you don't have the original Google Authenticator used or if you need a MFA code revoked from your Reckon Portal account for any reason other than the above, there are stringent security controls around this.

You must get in touch with our Support team to initiate it as they will need to verify the account owner. If this is successful, they will organise for MFA code to be revoked. Its not instantaneous unfortunately due to the sensitive nature of information in the Single Touch Payroll process.

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