Google Log In

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  • Question
  • Updated 2 months ago
When I first logged into Reckon I opted to login using Google. I have no idea what my Reckon password is and there is no way to find out.
When I try and reset my password Reckon says: Please use google to sign in.
The reason this is a problem is because I can't login to the Reckon App as I can't login using Google and I don't know my password nor can i retrieve it anywhere.

So either how do I reset my password, or how do I login to the app using Google or delete my account and start again?
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Jenni McNeish

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Posted 6 months ago

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Rav, Community Manager

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Hi Jenni,
When you created your original Reckon Portal account using the Google sign-in method, what was it for? Single Touch Payroll via the GovConnect application/service or Reckon One/Cloud POS or something else?

The reason I ask is, if you've already got a Reckon Portal account and have setup GovConnect for Single Touch Payroll then you will need to continue using that service moving forward.
The new STP app is specifically for micro-businesses (1-4 employees) who don't utilise accounting software for payroll functions.
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Jenni McNeish

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Hi Rav, I created account for Reckon, not any specific product.  I am wanting to use the App for STP reporting as we only have 2 employees.
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Jenni McNeish

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I did not use the  GovConnect, and do not have that set up.
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Jenni McNeish

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are you also able to organise for the account manager@.... at the same email address as mine to be deleted.  as this one is having troubles too
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Rav, Community Manager

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Thanks Jenni, let me speak with the app team on what is happening here. I'm really sorry, I'll need to come back to you on this
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Rav, Community Manager

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Hi Jenni,
Just want to confirm, are you using the Android or iOS version of the app?
Can you also let me know your phone model, Android/iOS version and if you've updated to the latest version of the app.

Cheers
(Edited)
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Jenni McNeish

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ios version 
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Susie Johnston

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is there a way to change my log in method? I originally signed up for the login with google, but want to change it to username and password.