Gov Connect exception error on ETP payment Summaries

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  • Problem
  • Updated 1 year ago
  • Acknowledged
I receive the following error when trying to lodge my ETP payment summaries via Gov connect. All the INB payment summaries lodged successfully. Any ideas?
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Jayne Wellby

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Posted 1 year ago

  • 1
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John G, Information Support Analyst

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Hello Jane,

Welcome to the Reckon Community.

I'm sorry you have encountered this error.  Our developers are looking at the issue and we will keep you informed of the outcomes here.  

In the meantime, please check your ETP payment transactions to rule out any irregularities there contributing to the issue.  


regards,
John. 
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Jayne Wellby

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Thanks John. I cant see anything irregular. I would be happy to send you one (with name & TFN ETC crossed out).
I have tried to lodge them one at a time and all seem to have the issue not just one employee.