Govconnect and ABN Problem

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  • Updated 1 month ago
Hi there,

I am a tax agent and a partner of Reckon.

I have to send the payrun information for STP, but my client had a problem in GovConnect that its ABN has already been registered . 

I don't understand why this problem has been happened.

Could you reset the duplicated ABN?  The ABN in error is 16113834807
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Mavis Xu

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Posted 2 months ago

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Rav, Community Manager

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Hi Mavis,
There was an error in the registration of this ABN. I've cleared this now so your client can register it and it will go through without issue.
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Diana Davidson

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Hello Rav, I have a similar issue when I try to upload my pay file I am getting the message: "Invalid company information provided please check your ABN and branch number match those set in Reckon GovConnect STP for your company" I have logged in as me on email address diana@dmbookkeepingservices.com.au and my ABN is 44856343417 I am a BAS agent and have notified the ATO through my portal. The company ABN is 87 607 765 917. Can you please assist? Many thanks Diana 
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Mavis Xu

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Hi Rav, 

Thanks for your email. 

Now I have the same problem. 

I have to send the payrun information for STP, but my client had a problem in GovConnect that its ABN has already been registered . 

Could you reset the duplicated ABN?  The ABN in error is 69622771448.

Thanks a lot. 

Regards, 
Mavis
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Rav, Community Manager

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Should be ok now Mavis.
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Mavis Xu

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Thanks Rav.