Govconnect and ABN Problem

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Mavis Xu
Mavis Xu Member Posts: 29 ✭
edited September 2019 in Reckon One
Hi there,

I am a tax agent and a partner of Reckon.

I have to send the payrun information for STP, but my client had a problem in GovConnect that its ABN has already been registered . 

I don't understand why this problem has been happened.

Could you reset the duplicated ABN?  The ABN in error is 16113834807

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,391 Community Manager Community Manager
    edited August 2019
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    Hi Mavis,
    There was an error in the registration of this ABN. I've cleared this now so your client can register it and it will go through without issue.
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  • Diana Davidson
    Diana Davidson Member Posts: 4 ✭
    edited August 2019
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    Hello Rav, I have a similar issue when I try to upload my pay file I am getting the message: "Invalid company information provided please check your ABN and branch number match those set in Reckon GovConnect STP for your company" I have logged in as me on email address diana@dmbookkeepingservices.com.au and my ABN is 44856343417 I am a BAS agent and have notified the ATO through my portal. The company ABN is 87 607 765 917. Can you please assist? Many thanks Diana 
  • Mavis Xu
    Mavis Xu Member Posts: 29 ✭
    edited September 2019
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    Hi Rav, 

    Thanks for your email. 

    Now I have the same problem. 

    I have to send the payrun information for STP, but my client had a problem in GovConnect that its ABN has already been registered . 

    Could you reset the duplicated ABN?  The ABN in error is 69622771448.

    Thanks a lot. 

    Regards, 
    Mavis
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,391 Community Manager Community Manager
    edited September 2019
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    Should be ok now Mavis.
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  • Mavis Xu
    Mavis Xu Member Posts: 29 ✭
    edited September 2019
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    Thanks Rav. 

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