Govconnect error message showing ABN has been registered

Elaine Lau
Elaine Lau Member Posts: 6
edited September 2019 in Reckon One
Hi there, when we try to lodge our first STP with govconnect it always says the ABN has been registered, our ABN is 11601322749, using the same email address as my log in. Upon reading other similar posts I understand this could be fixed by your tech support team, could someone look into this and fix? Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Elaine,
    It looks like there was an error affecting the registration of your ABN to the GovConnect service. I've cleared this now so you'll be able to register it again without issue. 


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  • Elaine Lau
    Elaine Lau Member Posts: 6
    edited July 2019
    Great, thank Rav, this is now fixed.
  • Antonia Janssen
    Antonia Janssen Member Posts: 1
    edited July 2019
    Hi Rav, we have this same problem. Tried calling support. But always get disconnected because they are too busy. ABN is 76497488413, email address same as my log in.Can you please assist.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2019
    Hi Antonia,
    This should be sorted for you now as well.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Elaine Lau
    Elaine Lau Member Posts: 6
    edited September 2019
    Hi there, it appears that the same problem's happened again for our another ABN, 14142022339, 
    where it always says the ABN has been registered, email eppa.client@gmail.com. The same issue was fixed by your tech support last time, could someone kindly fix this one as well, Thanks
  • Elaine Lau
    Elaine Lau Member Posts: 6
    edited September 2019
    This reply was created from a merged topic originally titled Govconnect error message - ABN has been registered. Hi there, it appears that the same problem's happened again for our another ABN, 14142022339, where it always says the ABN has been registered, email eppa.client@gmail.com. The same issue was fixed by your tech support last time, could someone kindly fix this one as well, Thanks
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited September 2019
    Hi Elaine,
    This should be sorted for you now.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.