GovConnect STP Update - Submission status improvements

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Hi everyone,

We’re making some changes to Reckon GovConnect STP to assist in identifying the status of Single Touch Payroll submissions to the ATO easier and also display more detailed information such as who submitted the pay event, whether an agent was involved in submitting the pay event and the ATO receipt ID.

NEW STATUS NAMES IN THE SUMMARY LIST
The status message on the pay event summary list page of Reckon GovConnect STP has been updated to reflect the relevant ATO status for the pay event. 
There are three statuses - 
  • Pending means that the status has not been checked and you need to open the detail page to get the updated ATO status. If the status remains pending on the detail page it means the ATO is still processing the pay event.
  • Error will appear if the transaction has been rejected by the ATO
  • Success will appear when the transaction is successful.

PLEASE NOTE: In order to see the most recent update from the ATO for a pay event you must open the pay event by clicking the 'Detail' link.




ADDITIONAL INFORMATION ON PAY EVENT DETAIL PAGE
The status bar in the pay event detail page has also been updated with new information.

The status bar will now display the name of the submitter who sent the pay event, the name of the agent if an agent was involved in the submission, as well as the ATO receipt number. 
Reckon and/or the ATO may request the ATO receipt number if you call us for support.

Important! ATO receipt numbers should never be divulged publicly as they are directly linked to your business and payroll records with the ATO (the example shown here is from a development environment).

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Rav, Community Manager

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Posted 1 week ago

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Fiona Zinn

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All my transactionns dating back to the beginning of July'18 are now all reading 'Pending''. Do I need to do anything, or does it simply mean the ATO is overloaded and hasn't processed any of my submissions?
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Rav, Community Manager

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  • Pending means that the status has not been checked and you need to open the detail page to get the updated ATO status.
    If the status remains pending on the detail page it means the ATO is still processing the pay event.

Open an individual pay event by clicking the 'Detail' link and check the ATO status at the top of the screen.