GovConnect STP Update - Submission status improvements

  • 1
  • Article
  • Updated 1 month ago
  • (Edited)
Hi everyone,

We’re making some changes to Reckon GovConnect STP to assist in identifying the status of Single Touch Payroll submissions to the ATO easier and also display more detailed information such as who submitted the pay event, whether an agent was involved in submitting the pay event and the ATO receipt ID.

NEW STATUS NAMES IN THE SUMMARY LIST
The status message on the pay event summary list page of Reckon GovConnect STP has been updated to reflect the relevant ATO status for the pay event. 
There are three statuses - 
  • Pending means that the status has not been checked and you need to open the detail page to get the updated ATO status. If the status remains pending on the detail page it means the ATO is still processing the pay event.
  • Error will appear if the transaction has been rejected by the ATO
  • Success will appear when the transaction is successful.

PLEASE NOTE: In order to see the most recent update from the ATO for a pay event you must open the pay event by clicking the 'Detail' link. Please note, the status on the list screen is not dynamic ie. it will not change in real time. You need to click into the pay event itself to view the most recent status from the ATO. The list screen will then update to reflect one of the 3 status results above.




ADDITIONAL INFORMATION ON PAY EVENT DETAIL PAGE
The status bar in the pay event detail page has also been updated with new information.

The status bar will now display the name of the submitter who sent the pay event, the name of the agent if an agent was involved in the submission, as well as the ATO receipt number. 
Reckon and/or the ATO may request the ATO receipt number if you call us for support.

Important! ATO receipt numbers should never be divulged publicly as they are directly linked to your business and payroll records with the ATO (the example shown here is from a development environment).

Photo of Rav

Rav, Community Manager

  • 64,568 Points 50k badge 2x thumb

Posted 2 months ago

  • 1
Photo of Fiona Zinn

Fiona Zinn

  • 200 Points 100 badge 2x thumb
All my transactionns dating back to the beginning of July'18 are now all reading 'Pending''. Do I need to do anything, or does it simply mean the ATO is overloaded and hasn't processed any of my submissions?
Photo of Debbie McPherson

Debbie McPherson

  • 600 Points 500 badge 2x thumb
Still says "Pending" under ATO Status
Photo of Rav

Rav, Community Manager

  • 62,274 Points 50k badge 2x thumb
When you're on the list screen, hold down the Ctrl button and press F5.
The page will perform a 'hard refresh'.

Does the Pending status change after this?

Please note, the status on the list screen is not dynamic ie. it will not change in real time. As mentioned in my post above, you need to click into the pay event itself to view the most recent status from the ATO. The list screen will/should then update to reflect one of the 3 status results in my opening post.
Photo of Debbie McPherson

Debbie McPherson

  • 600 Points 500 badge 2x thumb
Hi Rav,
I have tried as you suggested and nothing changes - still "pending " on the list of the pay runs & also "Pending" when you go into each individual pay run, even after Ctrl / Press F5
Photo of Debbie McPherson

Debbie McPherson

  • 600 Points 500 badge 2x thumb
Hi again,
I have tried again today to do as per above & it has fixed all but one (pay run a fortnight ago) that is still "pending"
Photo of Felicity Van

Felicity Van

  • 1,056 Points 1k badge 2x thumb
I am exactly the same as Debbie.  I have one pending payrun from 18 October that is still showing as pending.  
Photo of Troy Cumner

Troy Cumner

  • 120 Points 100 badge 2x thumb
I have this same problem - seems to have started when this change was introduced.

Pays from months ago that were always showing 'Success', now show 'Pending'.  If you click the 'Detail' link, it says ATO Status is Success.

Pay from 2 weeks ago was showing 'Pending'.  Clicked on 'Detail' link and got message that ATO could not pull request.   It is now showing Error status for that pay run.

Pays from last week and this week are still Pending.  'Detail' link has 'ATO Status' Pending.
Photo of Fiona Zinn

Fiona Zinn

  • 200 Points 100 badge 2x thumb
I have tried the Ctrl/PressF5 and mine are all still pending, right back to the beginning of the financial year.  So frustrating, thought I was doing it all right!

Any help appreciated!

Photo of Fiona Zinn

Fiona Zinn

  • 200 Points 100 badge 2x thumb
I am still having trouble with this.  None of my 18 weeks are saying success, any that I open change from pending to error.  I have checked my software ID is registered properly.  Not sure where to go from here.  Is this a Reckon issue or an ATO issue?
Photo of Rav

Rav, Community Manager

  • 64,160 Points 50k badge 2x thumb
None of the previous pay events will show success because they were submitted without your Software ID being registered. They will not change to Success after registering your Software ID either. This is normal and not an issue.

Your NEXT pay event that you submit AFTER registering your Software ID will be successful (provided there are no other errors with your submission)
(Edited)
Photo of Fiona Zinn

Fiona Zinn

  • 200 Points 100 badge 2x thumb
Yes I have success for this week, do I need to do anything with all the previous weeks? or Just move forward from here?
Photo of Rav

Rav, Community Manager

  • 64,160 Points 50k badge 2x thumb
Move forward from here. Your YTD figures will be updated with your most recent successful submission.
Photo of Fiona Zinn

Fiona Zinn

  • 200 Points 100 badge 2x thumb
Thanks for all your help!
Photo of Troy Cumner

Troy Cumner

  • 120 Points 100 badge 2x thumb
Just checked my 'My.Gov' account and all pay information seems to have been successfully submitted to the ATO as my YTD figures on the ATO match what they should be.  It just seems that Reckon is not recording the submitted status correctly.
Photo of Debbie McPherson

Debbie McPherson

  • 610 Points 500 badge 2x thumb
I still have one Pending from the 17.10.18. How will this get fixed?? It is not a software ID issue as other payruns are now all submitted.
Photo of Rav

Rav, Community Manager

  • 63,980 Points 50k badge 2x thumb
Hi Debbie, what's the ABN that this submission is for? 
Photo of Debbie McPherson

Debbie McPherson

  • 610 Points 500 badge 2x thumb
97003504649
Photo of Rav

Rav, Community Manager

  • 63,980 Points 50k badge 2x thumb
Thanks Debbie,
Our STP dev has checked our end and this particular submission has not been processed by the ATO. This will occur if there are issues/outage/maintenance with the ATO's SBR2 service. 

Your subsequent submissions AFTER this one will have updated your YTD figures.
Photo of Debbie McPherson

Debbie McPherson

  • 610 Points 500 badge 2x thumb
Ok thank you
Photo of Kate

Kate

  • 60 Points
I'm having a similar issue with 3 pay run's lodged via the portal on the 19/10/2018 still showing as 'pending'. All pay run's lodged prior to and after this date all show 'success'.

I've called the ATO and they have said that the pay run's are showing as 'success' at their end, with none shown as 'pending'.

Is there another way to get the Reckon Portal updated for these 3 runs?