GROSS AMOUNT NOT SHOWING UP ON CHEQUE

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Bevan
Bevan Member Posts: 22 ✭
edited July 2020 in Accounts Hosted

Hello Reckon users,
So I just got off the phone with Reckon Support. Which gave me more grief than support.

 

I am using Accounts Hosted


My issue is when I write a cheque, I select the bank account/date/supplier then add the amount paid... When I tab down to the expense account the same amount shows up as what is on the cheque however the gross amount at the bottom of the screen shows up as zero.

The only way I can get this to reflect the true amount is by deleting the amount on the expense account and tab down to a new line where it recreates the amount on the expense line and then shows up correctly on the gross amount.

After going through all the crap such as changing the browser to chrome instead of firefox which I always use - resetting my browsers - resetting computers -resetting router. the official answer from Reckon Support was to not put an amount on the cheque after selecting the supplier but to leave it blank and manually add it in on the expense accounts...
The technician also told me that this is the correct procedure for entering cheques and that this is how they all do it at Reckon and how most other users do it as well. After arguing with him he has pointed out that I have apparently been doing it wrong for the last six years!
Right...
I told the technician that I wasn't happy with this as an answer and that it sounds like a work around...
I told him that I have spent a substantial amount of money with reckon partners being trained on such basic thing like entering a cheque and he informs me that they are wrong!
So I am attaching a crappy scan I took from an Approved Reckon Training Guide book.
Low and behold it seems to instruct me to create a cheque the same way I have been doing it for the last six years......

If there are any Reckon Support persons on here monitoring this I urge you to take a further look at this as I believe you have an issue with your software as well as an issue in your support team. I believe that if the technician wasn't competent to continue looking into my issue he should have escalated it to a higher level technician instead of giving me a **** excuse.

Further more, since having him take a look at my reckon account from his end he has somehow managed to mess up a whole heap of other settings such as when I log into reckon now it doesn't automatically go to my login details I now have to choose which company I wish to open first then log in.
Once logged in it opens with no active windows, normally my home widow and company snapshot would load.
My accounts are all jumbled up instead of having my main company bank account being at the top of the list when opening up to start reconciling it now has defaulted to a vehicle loan…..

The list can probably go on but I’m over typing now.

 

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Comments

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
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    Good evening Bevan

    Firstly, thank you so much for bringing to my attention that I have been entering cheques incorrectly ever since 1991 using Quicken 2 and then from around 1994 using QuickBooks version 1 in DOS.  One wonders just how I have managed to process anything for the past 25 years without striking any drama at all - quite amazing really, but one is never to old to learn - really???

    I am staggered at the response that you have received from Reckon.  This has been totally unprofessional in the extreme and is total hogwash.  As to "most" people entering cheque transactions by going back and entering the cheque amount is so farcical that it belies description.

    Anyway, back to your problem.  I suspect that Reckon Hosted is having a hernia at present, and could very well have been for hours.  It is virtually non responsive as I write this at 10:18pm EST.  Quite frankly, I never look at the total at the bottom of the page at all.  As far as i am concerned, I will get a warning message if my dissections do not balance and the same goes if I happen to edit a brought forward (memorised) transaction with a single line and don't edit the amount correctly.


    I just ran a test to see what would happen and i also found that the total amount did not show up, but despite this, I recorded the transaction in any case.  Then I went back and noted that the total amount was now showing.  Having got this far, I decided to go back to Hosted again. This time, when entering a cheque, the amount is NOW showing in the total box.  But, now I have another problem in that all of my short cut items have disappeared from the icon bar.  This supports my contention that Hosted is having a hernia at present and no doubt, that is going hand in hand with the Support people that you spoke to at Reckon.  It seems that the whole place must be in meltdown at present.
    (Just got the icons back again.  Somehow under View, the Icon Bar was unticked)

    My advice to you is to keep on working and ignore the problem.  If you really need some confirmation from that total box (and I admit that I never have, although there are times when I look at the GST figure in the same area), enter the transaction and then go back and have a look at it.

    I also make this point as well.  If one had to enter cheques the way that you were told, rather than go back to enter the cheque amount, one could merely hit the recalculate button (bottom left) and the cheque amount would automatically fill. What a time consuming effort this would be, having to follow the directions you were given tonight.

    Good luck Bevan - I hope you have a better run from now on.

    John L G

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