has anyone else had the problem of Elite not responding to questions or taking an eternity to help with technical issues?

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  • Updated 3 years ago
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has anyone else had the problem of Elite not responding to questions or taking an eternity to help with technical issues?
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Phil Proctor

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Posted 3 years ago

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Rav, Community Manager

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I'm really sorry to hear that Phil, definitely not the kind of experience we want you to have.

Let me get in touch with the Elite team on this.
Do you have a case lodged or sent through an email etc that I can ask them to chase up?
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Phil Proctor

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Thanks Rav, Geoff is currently working his ring gear off to rectify the issue. 
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Phil Proctor

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Hi Rav, mail issue all sorted thanks to Geoff's hard work and diligence. Just trying to sort out ledger export issues for sole traders now. 
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Matthew, Alum

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HI Phil,

I am looking into your issue ASAP

We have had a large number of calls with the new PLS/SBR lodgement method causing delays.

Regards,

Matthew